Shipping policy

Where I ship

Currently the United States only. If you're outside the US and want something, email me and I'll see what I can do.

Processing time

Processing is the time before your parcel is handed to the carrier — it doesn't include transit.

Custom orders: usually within the week, often by that weekend. Work starts once you've approved your proof, so the clock really begins there.
Premade patches in stock: Premade patches in stock: usually three to seven days.

These are honest estimates from a one-person shop, not guarantees. If you have a deadline, tell me before you order.

Methods and cost

Rates are shown at checkout. Patches are light and flat, so small orders go by the cheapest sensible class — there's no reason for a couple of patches to carry freight pricing. Larger and boxed orders are priced accordingly.

Tracking

You'll get a tracking number by email when your order ships. If it hasn't arrived and tracking has gone quiet for more than a few days, email me.

Delays

Once a parcel is with the carrier, its speed is out of my hands. Weather, holidays and carrier backlogs happen. I'll help you chase anything that goes astray.

Wrong addresses

Please check your address at checkout. Parcels returned as undeliverable because of an incorrect address are reshipped at your cost. If you spot a mistake quickly, email me — if it hasn't shipped, I'll just fix it.

Lost or stolen parcels

Once a package is accepted by the carrier it's in their hands, not mine, and I can't take responsibility for a parcel that tracking shows as delivered. If something has genuinely gone astray in transit, tell me and I'll help you chase it with the carrier. See the Refund and Replacement Policy for the full detail.